Strategy & Methodology


A team of qualified management and technical trade are carefully selected to ensure there is a rounded skill base of managing the maintenance and day to day adhoc activities onsite.

All AMS staff contracted to the building, including backup support personnel, contractors and suppliers will conform as a minimum to the induction, safety and administration requirements onsite. Appropriate skilled labour, tools and materials will be made available at all times to accommodate either large or small adhoc work ordered separately through the building management team.

Together with our financial resources and assets, AMS have the capacity to provide necessary tools, equipment and materials to all skilled labour with respect to the associated Mechanical Services requirements.


AMS understand the importance of Key Performance Indicators (KPI) in assessing both the performance in the delivery and cost effectiveness of the service. The information derived from the indicators can be effectively used as an input for ongoing and continuous improvement path.

AMS are committed to the principles of continuous improvement and recommend that regular review meetings be conducted to discuss ways to improve the performance and efficiency of the building without compromising safety, environmental or economical outcomes.


Our maintenance management strategy is to assign a dedicated Maintenance Portfolio Manager who will provide direct daily contact with your management team.

In ensuring that the building is sufficiently covered in relation to the mechanical services requirements; AMS will assign the following personnel to service and manage the day-to-day operations and maintenance:

  1. A dedicated air conditioning & refrigeration technician will be assigned to the premises to attend to the Maintenance and Service Breakdowns at the property as required;
  1. There will also be two other technicians serving as back-ups to the primary technician to meet any emergency requirements or high peak season;
  1. In addition, a field supervisor will also be assigned to assist the Maintenance Portfolio Manager and will oversee the day to day operation of the mechanical services at the property;
  1. Communication channels will be seamless by having all field operatives reporting directly to the dedicated Maintenance Portfolio Manager. The Maintenance Portfolio Manager in turn will report back to Building Management all aspects of the service & maintenance operations including faults logged, works rectified and recommendations for any and all repairs required. This will significantly reduce the likelihood of miscommunication between the field operatives, site staff and management.

We believe that with these people managing the building and feeding back to the Portfolio Manager we can provide prompt and excellent service for your tenants and staff without compromising the quality of maintenance being daily monitored by an experienced field supervisor. A team of other qualified technicians are also available as support personnel for the property should the need arise.

Additionally, we will have the ability to utilise our in-house engineering team which will be utilised for any engineering challenges or requirements.

We also have experienced fit-out supervisors available for any of the office or shop fit-outs required to be undertaken at short notice.



Our project management system allows AMS to not only reduce its reliance on paper driven reporting, but also enable us to provide our clients with improved management tools that deliver prompt and reliable service.

In addition, AMS will set up an automated asset management system for the properties that will readily enable the tracking of each asset by type, service history and service levels.

Such system has already been deployed in our other portfolios that have seen an improved level of management for each asset being maintained and also gives us record of events being carried out.








Attendance onsite to commence repairs and/or conduct an inspection shall be within four (4) hours of notification during normal business hours.

Attendance on site to commence repairs and/or conduct an inspection shall be within two (2) hours of notification outside normal business hours, inclusive of the emergency rate being applicable at a minimum labour charge of three (3) hours with overtime rates to apply thereafter.

The table below illustrates how priority is determined. Impact and Urgency criteria are applied when capturing all incidents, summarised as follows: